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Welcome to Mullen Insurance Agency Inc.

 

Comments from our customers!!

 

Lori

 

Thanks for the research and going to bat for me with my policy coverage in Seagoville.  It made a remarkable difference to know that I am covered not only by the policy, but also the integrity of the agency.

 

I'll make sure you get referrals.  One of my good friends sells nonstandard auto policies and turns away home owner's policies.

 

Thanks again,

Brad

----- Original Message -----
From: Kathy
Sent: Tuesday, June 22, 2010 9:54 AM
Subject: Finally, here are my forms

Hi Karen,

Finally, here they are! I'm sorry it's taken me sooo long to get them to you! (I'm a total problem child.) Thank you for all of your help, I do appreciate every thing you're doing for me :)

Have a great day-

Kathy
Original Message -----
From: Elena
Sent: Tuesday, June 22, 2010 2:13 PM
Subject: RE: Cancellation Form

Okay.  Thank you.  I have attached it.
 
Karen,
I just want to say thank you for all of your help over the past few years.  You have truly been a pleasure to work with and I will miss working with you too.   If anything should change, I'm sure I will be giving you call. 
 
Thanks again,

Elena 

 

----- Original Message -----
From: Nan 
Sent: Thursday, June 17, 2010 11:41 AM
Subject: RE: Nan Taylor

Thanks, Karen. I hope you never leave...
 
Nan

-----Original Message-----
From: Becky
Sent: Tuesday, June 08, 2010 10:21 AM
To: DebbieScarfone@mulleninsurance.com
Subject: RE: July loss runs attached

You are just sooooooooooo goooooooooooood!!!!!!!!!!!!

----- Original Message -----
From:   R J
Sent: Wednesday, May 26, 2010 10:56 AM
Subject: Re: Fast quote return
Ray,

Thanks so much for getting that Goodi to go quote back to Peter the other day.

The prompt response was the key in our binding that one.

As always... you are our first stop for commercial because of you dependability, attitude, product knowledge as well as general pleasant attitude to work with.

Again, Thanks so much.

RJ

 

-----Original Message-----

From: capropes

Sent: Wednesday, May 19, 2010 5:21 PM

To: loriholland@mulleninsurance.com

Subject: Re: FAST & FAIR 

Bless you! You're efficient. Thanks for your quick action!

Margaret

 

-----Original Message-----

From: Marchelle 

Sent: Tuesday, May 18, 2010 11:14 AM

To: loriholland@mulleninsurance.com

Subject: Re: FORMULA

 

Lori you are a sweetie! Thank you so much for your assistance.

Have a great day!

 

Marchelle 

 

-----Original Message-----
From: Fay
Sent: Wednesday, February 10, 2010 3:22 PM
To: loriholland@mulleninsurance.com
Subject: Insurance Porsche 
Hi Lori,
 
first of all THANKS for being so helpful :)
 
Here is the info on the vehicle I have a lease on:
VIN: XXXXA29936S757981
Make and Model: Porsche 
Lienholder: 
 
 
My name :) Fay
 
Thanks again for making it happen.
 
Sincerely,
 
Fay
 
Live life to the fullest... and then some!   

From: Maria 
Sent: Wednesday, February 10, 2010 9:38 AM
To: loriholland@mulleninsurance.com
Subject: RE:  AUTO SALES

Oh, Lori, You are sooooooo sweet, and so talented coming up with a poem that quickly. It brought tears to my eyes!!  I like working with you too. You get me what I need.  You are also very funny! You are the only agent that makes me laugh, all the others take their work too seriously. BORING!!! We need more agents like you…. 

1-12-10   I just wanted to share with everyone, I got a wonderful compliment from
Mr.Mancha at Mancha Insurance. He really appreciated how I answered the
phones the other day, and thought I was very friendly. Tracy took his call
and she told me about it. It really made my day. Just wanted to share that
with everyone. Thanks Angella

And a voicemail left for Phyllis in our Bond Department:

This is Juan - if you recall, I used to call you at 4:00 - its now Friday January 8th of 2010 and I am calling to wish you a Happy New Year and thank you for your assistance in this past year.

-----Original Message-----
From: Roland 
Sent: Thursday, December 31, 2009 6:09 PM
To: loriholland@mulleninsurance.com
Subject: RE: APPLICATIONS & INFORMATION

Lori,

Here's the application and the check.  Please bind coverage as of Sunday.
Thanks again for all the hard work and assistance.

Happy New Year!
-Roland

A followup from one of our compaies:

-----Original Message-----
From: Maria 
Sent: Wednesday, December 30, 2009 10:25 AM
To: loriholland@mulleninsurance.com
Subject: RE: XXX TRANSPORTATION
I’ll check my binder list and see which policies are yours that are pending, probably not much since you usually get me what I need. I wish more agents were like you, it would make my job a lot easier and less stressfull!

Maria

*****************************************************************************

After a renewal reminder:

----- Original Message -----
From: Nan   To: 'Karen Abbey'
Sent: Tuesday, November 10, 2009 12:23 PM
Subject: RE: Auto Insurance
Karen, you are awesome. Thank you. I suppose I need to make sure the payment gets there on time but they are sending it electronically so I would assume...we all know what happens when you assume.
 
*****************************************************************************
From: Margaret 
 Sent: Tuesday, October 20, 2009 5:02 PM
To: DebbieScarfone@mulleninsurance.com
Subject: RE: DG1083*** (REVISED NOVEMBER 2009 QUOTE
ATTACHED)
Importance: High
Chica you are the best
 *****************************************************************************
From: Janette 
Sent: Wednesday, February 18, 2009 4:25 PM
To: JaqMullen@mulleninsurance.com
Subject: RE: bond # LSM0008174, rider request

Thanks, you’re amazing!

 *****************************************************************************
From: Construction Inc.
Sent: Saturday, September 26, 2009 6:07 PM
To: Lori Holland
Subject: RE: Insurance
If is a one time only, It's ok with me. go ahead
and again thank you for your help.
 
Thank you,
 
David
*****************************************************************************
From: Jessica L
Sent: Tuesday, October 13, 2009 11:45 AM
To: DebbieScarfone@mulleninsurance.com
Subject: RE: All Applications Attached


Your Awesome!  I will start working on getting some quotes over!  I need
some money! Lol!

Jess

Agent
*******************************************************************************
----- Original Message -----
From: Nan
Sent: Wednesday, October 07, 2009 1:58 PM
Subject: RE: car insurance
Will do, Karen. Thank you so much for always helping me. I will never forget the first time I spoke to you after the incident with my now ex. You helped me get insurance so quickly and made it so easy. I know you don't remember that but it meant a lot to me.
 
Nan
*******************************************************************************
-----Original Message-----
From: Cindy R
Sent: Wednesday, September 30, 2009 1:41 PM
To: loriholland@mulleninsurance.com
Subject: Re: CONFIRMATION OF CHANGES
I appreciate you!
Thanks again!

*******************************************************************************

From: David S
Sent: Friday, August 07, 2009 10:12 AM
To: loriholland@mulleninsurance.com
Subject: RE: Insurance

You’re the best!!  

Have a great day

*******************************************************************************

From: Bob 
Sent: Thursday, May 28, 2009 2:28 PM
To: loriholland@mulleninsurance.com
Subject: RE: Auto lot policy

I know it is going to be a hassle but I won’t be able to confirm until Monday.  Sorry, but, wow, thanks for such quick service.  

Bob

*******************************************************************************

From: Roland 
Sent: Wednesday, February 11, 2009 2:43 PM
To: loriholland@mulleninsurance.com
Subject: Personal Injury

Lori,

 Please add the Personal Injury Protection ($5000 coverage) to our policy per our recent phone conversation.  Quote was $262.28.

 As usual your original recommendation was a good one, which is why I enjoy working with you so much.

 Thank you,

Roland

Vice-President Operations

*****************************************************************************
To: Karenabbey@mulleninsurance.com
 Sent: Wednesday, February 04, 2009 1:54 PM
 Subject: website inquiry


 Name:        Mary
 Title:
 Company:
 Department:  Personal Lines

 Address:

 I just waited to thank you all and especially Karen Abbey for all the
 help and quick responses I have received over the last few years.  You're
 great!
 *******************************************************************************
-----Original Message-----
From: Brian 
Sent: Friday, January 09, 2009 11:28 PM
To: tracycoffman@mulleninsurance.com
Subject:
Tracy;
 
    I just wanted to Thank You and Lori for all the help on Thursday.
 
I need to add 1 driver to my policy:
 
Thanks
Brian 
 
If you have any questions please call

 

-----Original Message-----
From: annep
Sent: Tuesday, December 23, 2008 8:48 AM
To: kimberlyconnell@mulleninsurance.com; vanredwine@mulleninsurance.com
Subject: Insurance Certificate
Goord Morning Kim and Van,

We need a copy of our new insurance certificate. We have a driver that can't get loaded until we get this. If it is faster for you to email that is fine with me. 
Also wanted to thank both of you for all of your hard work this past year. I know our business demands alot of your time. You both have been a joy to work with and never show any aggrevation. We really appreciate your patience. I hope you both have a Merry Christmas and a Happy New Year!

Ann
Trucking Company
----- Original Message -----
From: Insurance Agent
Sent: Thursday, December 18, 2008 11:05 AM
Subject: Marios Auto Sales
 
HAPPY HOLIDAYS AND THANK YOU FOR ALL YOUR
HELP ALL DURING THE YEAR.  ACTUALLY, WE, AT *** INS. AGENCY, DEPEND ON YOU ALL ALL THE TIME. MIINNIE 

 

Sent: Tuesday, December 02, 2008 6:10 PM
Hi Michelle,

Attached you'll find the group application, a brochure about the Will
Preparation Service & Current enrollment participation in the Vol Life.
I've made notes of the medical question forms that I still need for a few
people. 


Thanks again - you've been a pleasure to work with and I wish I could
clone you!  Let me know if you have any questions or need anything at all!
~Emilea

Emilea M

Here's someone who liked the 30 minute turnaround time on a requested certificate!

-----Original Message-----
From: TAYLOJ54@xxx.com 
Sent: Tuesday, December 02, 2008 4:16 PM
To: DebbieScarfone@mulleninsurance.com
Subject: RE: Specialty Contracting Services, COI request, please

Hello!

Thank you maam,  your hard work and time is really appreciated.

Thank you,
Judy

Yesterday I was on the phone with Stewart McLaughlin (sp?) and he said that he likes Mullen alot. He says that Mullen is the most stress free experience since he came to this country. He said he really likes everything we do and any and all business that he has he will place here because we are so good.
 

Jacqueline Root

 

Recently, a current commercial customer called me about renters insurance for a friend. He said that we are great and he deals a lot with Kim and she is awesome. He wanted to refer his friend to a company that will take care of her. I quoted and sold the policy. That made Brad even happier.
 
Karen Abbey, ACSR
Personal Lines Underwriter

High praise for someone requesting a replacement ID card!  A message left on our voicemail system August 27th said in part:

"thanks for all your help. . . you are all so helpful, so kind, so considerate. . . I've never had service like this from an insurance agent or any other company"    

* * * 

. . . and another on September 23rd from a Met Life auto customer. . . 

"You and your company are very easy to deal with.  The company came our and my glass was replaced the same day.  The claim process was friendly and easy to deal with. The small additional cost was well worth having no deductible!" 


 Karen Abbey and Kimberly Connell are very professional and patient with all of my many questions.  I am very grateful I have them to watch over all of my insurance needs.  Thank You Karen and Kim!!!  Donna Harris

A note from an agent:

From: Nael

To: michellegarcia@mulleninsurance.com

Sent: Tuesday, September 23, 2008 4:44 PM

Subject: Re: Salamon Enterprises, Inc.

 

Thanks Michelle..I like your professional way in busn..
Nael

 

Sent: Tuesday, November 06, 2007 3:27 PM
 To: debbiescarfone@mulleninsurance.com
 Subject: RE: AGAVE LANDSCAPE AND NURSERY DG1076094


 Thank you, Debbie.  Your service is impeccable.

 Kerri Jarnagin
 Hill Country Insurance Agency

 

From: Paul Parker

Sent: Thursday, November 01, 2007 11:34 AM
To: commercialdept@mulleninsurance.com
Cc: Damon Nelson
Subject: Re: FW: Evidence of Insurance

 Thank you for your efforts in getting our properties insured.  You and your company did an excellent job and we appreciate it.

 Paul Parker

Gatsby Properties

 

From: Japko, Peggy E.

Sent: Wednesday, August 29, 2007 6:55 AM

Subject: RE: Home Insurance

You’re a doll.  Thanks for holding our hands during this harrowing process!

Peggy

 

Peggy Japko, RHIA, CCS

Plano , TX 75093

 

Sent: Tuesday June 19, 2007 3:41 PM

Subject:  

Lori went above and beyond normal customer service to help me out.  I truly appreciate all she does.  She is awesome!

Sent: Wednesday, May 02, 2007 10:41 AM

Subject: Thank you

Ron,

First, I want to thank you for getting my quotes to me so fast.  I sincerely appreciate that, and so do our clients.  If I can quote a client that same day I have a much bigger chance of selling it than if I have to call them back 2 or 3 days later.  Also, I wanted to let you know that we are sending MULLEN over 50% of our commercial business now, thanks to you. J I really appreciate the quick turnaround from quote to binder and wanted to take a minute to tell you.

Thanks!

Dorly Cuellar

Sent: Thursday, April 12, 2007 5:35 PM
To: commercialdept@mulleninsurance.com
Subject: Gemini Gardens Workers Comp

We would like to thank you so much for all your help in making our dream come true.  We know how hard you worked to meet our deadlines that kept moving. 

One last thing that we need is a quote for workers comp.  If you could get that to us as soon as possible, we would really appreciate it.

 Thanks again for everything! You are sooooo easy to work with.

 

Sincerely,

Kim 

From: 
Sent: Sunday, April 01, 2007 11:42 AM
To: commercialdept@mulleninsurance.com
Subject: Re: MCS Independent Contractors


Hello, Maria Vazquez " MCS Independent Contractors" I decided to buy
the 1 million insurance, I will call you tomorrow. I honestly do no have
experience working with general insurance before, but you are so nice and I
feel comfortable with your office I know if I have any question I can
contact you. Thank you very much for your assistance. Regards, Maria
Vazquez.

Kathy at Virtual  Auto Sales - ". . . love working with Lori on customer service issues.  Lori always handles exactly what she says she will.  She is also very prompt."

----- Original Message -----
From: 
Sent: Thursday, December 21, 2006 6:31 PM
Subject: Re: insurance

You have your customers because of the way you treat them! Many thanks again, and all the best for the Holidays to you and your wonderful staff! Kind regards, Jim Ernst

 

To: <karenabbey@mulleninsurance.com>
Sent: Monday, March 19, 2007 4:06 PM
Subject: Claim

 Karen,

 As you know, my car was broken into in January of this year in the middle of the day in a restaurant parking lot at LBJ and Abrams.  Among other insignificant items, my expensive Macintosh laptop computer was stolen.  I called you and your suggested I check with my office liability insurance company rather than my auto insurance.  Mullen Insurance had previously place my office liability insurance with Harford.

 I called Hartford and within 10 days, I received a check for the replacement value of my business company, based on my replacement receipt and the police report.

 I was so pleased.  I want to thank you and Mullen Insurance for the service.  This took the sting out of losing my computer (that was not properly backed up, of course).

 Thanks again for your fine service.

 Randy Price

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