Welcome to Mullen Insurance Agency Inc.
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Welcome to Mullen Insurance Agency Inc.
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Comments from our customers!!
-----Original
Message----- Thank
you for that awesome service!! I will not ever change from you. thanks Lenny
Action Log - Phone Call In Page 1Mullen Insurance Agency Inc Printed on Wednesday, April 20, 2011 at 1:48pm By Becky Yeager Client : Entered By : Becky YeagerDate Entered : Wed, Apr 20, 2011 at 01:48:46 PMMessage : Garage Liability Renewal Lawrence called, wanted to thank me for his renewal and the fact that it went down - again! He wanted to talk to Phyllis, but she was on the phone. He said he enjoyed working with me and Phyllis as well. He said both of us, and Mullen, have always taken care of him (he appreciated the renewal going down a bit this year). That, and getting to work with good people was why he stayed with us. I told him that I appreciated the opportunity to work with him. Its always good to talk to Lawrence!
-----Original Message----- On Jan 18, 2011, at 9:10 AM,
"Lori Holland"
-----Original Message----- From: Dr. Allen Sent: Wednesday, December 29, 2010 10:20 AM To: <loriholland@mulleninsurance.com> Subject: Re: DEC PAGE COPIES
Thank you for sending this. I needed the policy to refinance my home. We will definitely renew when the time comes. Your company has given us very competitive rates and we appreciate it All the best
Allen
-----Original Message----- Lori,
The
reason I came back is I missed your awesome service. I'm thrilled to be
dealing with you again. My
first request is if you can please send me personalized insurance cards
with the individual insureds' names on them. Thanks
a lot, Andrew
-----
Original Message -----
From: Ken To: Karen
Abbey Sent: Tuesday, December 14, 2010 3:47 PM Subject: Re: Quotes You too!! And, thanks for your
prompt and good service. Stay warm. It's gonna be 10 here tonight. -----Original Message----- Ms
Lori! You
are my rock star!!! Thanks so much! I will check it out and let you know if I
need help! ;) Thank
you my sweet insurance guru!! Janet
-----Original Message-----
Tracy We were really impressed with the speed of our refund from our escrow account and with your excellent customer service. We are now purchasing another property and need to talk about coverage for it also.
Sharon
Lori
Thanks for the research and going to bat for me with my policy coverage in Seagoville. It made a remarkable difference to know that I am covered not only by the policy, but also the integrity of the agency.
I'll make sure you get referrals. One of my good friends sells nonstandard auto policies and turns away home owner's policies.
Thanks again, Brad
----- Original Message -----
From: Kathy
To: Karen
Abbey
Sent: Tuesday, June 22, 2010 9:54 AM
Subject: Finally, here are my forms
Hi Karen, Have a great day- Kathy
Original Message -----
From: Elena
To: Karen
Abbey
Sent: Tuesday, June 22, 2010 2:13 PM
Subject: RE: Cancellation Form
Okay. Thank you. I have attached it.
----- Original Message -----
From: Nan
To: 'Karen
Abbey'
Sent: Thursday, June 17, 2010 11:41 AM
Subject: RE: Nan Taylor
Thanks,
Karen. I hope you never leave...
Nan
-----Original Message-----
----- Original Message -----
Ray,
From: R J
To: Ray
Mullen
Sent: Wednesday, May 26, 2010 10:56 AM
Subject: Re: Fast quote return
Thanks so much for getting that Goodi to go quote back to Peter the other day. The prompt response was the key in our binding that one. As always... you are our first stop for commercial because of you dependability, attitude, product knowledge as well as general pleasant attitude to work with. Again, Thanks so much. RJ
-----Original Message----- From: capropes Sent: Wednesday, May 19, 2010 5:21 PM To: loriholland@mulleninsurance.com Subject: Re: FAST & FAIR Bless you! You're efficient. Thanks for your quick action!Margaret
-----Original Message----- From: Marchelle Sent: Tuesday, May 18, 2010 11:14 AM To: loriholland@mulleninsurance.com Subject: Re: FORMULA
Lori you are a sweetie! Thank you so much for your assistance. Have a great day!
Marchelle
-----Original Message-----
From: Fay Sent: Wednesday, February 10, 2010 3:22 PM To: loriholland@mulleninsurance.com Subject: Insurance Porsche
Hi Lori,
first of all THANKS for being so helpful :)
Here is the info on the vehicle I have a lease on:
VIN: XXXXA29936S757981
Make and Model: Porsche
Lienholder:
My name :) Fay
Thanks again for making it happen.
Sincerely,
Fay
From: Maria Oh, Lori, You are sooooooo
sweet, and so talented coming up with a poem that quickly. It brought tears to
my eyes!! I like working with you too. You get me what I need. You
are also very funny! You are the only agent that makes me laugh, all the others
take their work too seriously. BORING!!! We need more agents like you….
1-12-10 I just wanted to share with everyone, I got
a wonderful compliment from
And a voicemail left for Phyllis in our Bond Department:
This is Juan - if you recall, I used to call you
at 4:00 - its now Friday January 8th of 2010 and I am calling to wish you
a Happy New Year and thank you for your assistance in this past year.
-----Original
Message----- Happy
New Year!
A followup from one of our compaies:
-----Original Message----- Maria ***************************************************************************** After a renewal reminder:
----- Original Message -----
From: Nan To: 'Karen
Abbey'
Sent: Tuesday, November 10, 2009 12:23 PM
Subject: RE: Auto Insurance
Karen,
you are awesome. Thank you. I suppose I need to make sure the payment gets
there on time but they are sending it electronically so I would assume...we
all know what happens when you assume.
*******************************************************************************
-----Original Message-----
From: Cindy R Sent: Wednesday, September 30, 2009 1:41 PM To: loriholland@mulleninsurance.com Subject: Re: CONFIRMATION OF CHANGES
I appreciate you!
Thanks again!
*******************************************************************************
From: David S
Sent: Friday, August 07, 2009 10:12 AM To: loriholland@mulleninsurance.com Subject: RE: Insurance You’re
the best!! Have
a great day *******************************************************************************
From: Bob
Sent: Thursday, May 28, 2009 2:28 PM To: loriholland@mulleninsurance.com Subject: RE: Auto lot policy I
know it is going to be a hassle but I won’t be able to confirm until
Monday. Sorry, but, wow, thanks for such quick service. Bob ******************************************************************************* From:
Roland Lori, Roland Vice-President Operations
-----Original Message-----
From: Brian Sent: Friday, January 09, 2009 11:28 PM To: tracycoffman@mulleninsurance.com Subject:
Tracy;
I just wanted to Thank You and
Lori for all the help on Thursday.
I need to add 1 driver to my policy:
Thanks
Brian
If you have any questions please call
-----Original Message-----
Goord Morning Kim and Van,From: annep Sent: Tuesday, December 23, 2008 8:48 AM To: kimberlyconnell@mulleninsurance.com; vanredwine@mulleninsurance.com Subject: Insurance Certificate We need a copy of our new insurance certificate. We have a driver that can't get loaded until we get this. If it is faster for you to email that is fine with me. Also wanted to thank both of you for all of your hard work this past year. I know our business demands alot of your time. You both have been a joy to work with and never show any aggrevation. We really appreciate your patience. I hope you both have a Merry Christmas and a Happy New Year! Ann Trucking Company
----- Original Message -----
From: Insurance Agent
Sent: Thursday, December 18, 2008 11:05 AM
Subject: Marios Auto Sales
From: Emilea.Millstead@xxx.co
To: Michelle
Garcia
Cc: jim@xxx.com
Sent: Tuesday, December 02, 2008 6:10 PM
Attached you'll find the group application, a brochure about the Will Preparation Service & Current enrollment participation in the Vol Life. I've made notes of the medical question forms that I still need for a few people.
Here's someone who liked the 30 minute turnaround time on a requested certificate! -----Original
Message----- Hello!
Yesterday I
was on the phone with Stewart McLaughlin (sp?) and he said that he likes
Mullen alot. He says that Mullen is the most stress free experience since he
came to this country. He said he really likes everything we do and any and all
business that he has he will place here because we are so good.
Jacqueline Root
Recently, a current commercial customer called me
about renters insurance for a friend. He said that we are great and he deals a
lot with Kim and she is awesome. He wanted to refer his friend to a company
that will take care of her. I quoted and sold the policy. That made Brad even
happier.
Karen Abbey, ACSR
Personal Lines Underwriter
High praise for someone requesting a replacement ID card! A message left on our voicemail system August 27th said in part: "thanks for all your help. . . you are all so helpful, so kind, so considerate. . . I've never had service like this from an insurance agent or any other company" * * * . . . and another on September 23rd from a Met Life auto customer. . . "You and your company are very easy to deal with. The company came our and my glass was replaced the same day. The claim process was friendly and easy to deal with. The small additional cost was well worth having no deductible!"
A note from an agent: From: Nael To:
michellegarcia@mulleninsurance.com
Sent:
Tuesday, September 23, 2008 4:44 PM Subject:
Re: Salamon Enterprises, Inc. Thanks
Michelle..I like your professional way in busn..
Sent: Tuesday, November 06, 2007 3:27 PM
From: Paul Parker Sent:
Thursday, November 01, 2007 11:34 AM Thank
you for your efforts in getting our properties insured. You and your
company did an excellent job and we appreciate it. Paul
Parker Gatsby
Properties
From: Japko, Peggy E. Sent: Wednesday, August 29, 2007 6:55 AM Subject: RE: Home Insurance You’re
a doll. Thanks for holding our hands during this harrowing process! Peggy Peggy
Japko, RHIA, CCS
Sent: Tuesday June 19, 2007 3:41 PM Subject: Lori went above and
beyond normal customer service to help me out. I truly appreciate all she
does. She is awesome! Ron, First,
I want to thank you for getting my quotes to me so fast. I sincerely
appreciate that, and so do our clients. If I can quote a client that
same day I have a much bigger chance of selling it than if I have to call them
back 2 or 3 days later. Also, I wanted to let you know that we are
sending MULLEN over 50% of our commercial business now, thanks to you. J
I really appreciate the quick turnaround from quote to binder and wanted to
take a minute to tell you. Thanks! Dorly
Cuellar
Sent:
Thursday, April 12, 2007 5:35 PM We would like to thank you so much for all your help in making our dream come true. We know how hard you worked to meet our deadlines that kept moving. One last thing that we need is a quote for workers comp. If you could get that to us as soon as possible, we would really appreciate it. Thanks again for everything! You are sooooo easy to work with.
Sincerely, Kim
From:
Kathy at Virtual Auto Sales - ". . . love working with Lori on customer service issues. Lori always handles exactly what she says she will. She is also very prompt."
----- Original Message -----
From:
Sent: Thursday, December 21, 2006 6:31 PM
Subject: Re: insurance
You have your customers because of the way you
treat them! Many thanks again, and all the best for the Holidays to you and
your wonderful staff! Kind regards, Jim Ernst
To: <karenabbey@mulleninsurance.com> Karen,
We'd love to hear from you! Submit your comments, or email a representative. Include your email address!
Ann’s book, Dog On A Short Chain, is now published. Order your copy via Publish America or from Amazon.
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If anything should change, I'm sure I will be giving you call. 
