Feedback

Thanks again - you've been a pleasure to work with and I wish I could
clone you! Let me know if you have any questions or need anything at all!
~Emilea

Emilea M

Here's someone who liked the 30 minute turnaround time on a requested certificate!

-----Original Message-----
From: TAYLOJ54@xxx.com
Sent: Tuesday, December 02, 2008 4:16 PM
To: DebbieScarfone@mulleninsurance.com
Subject: RE: Specialty Contracting Services, COI request, please

Hello!

Thank you maam, your hard work and time is really appreciated.

Thank you,
Judy

Recently, a current commercial customer called me about renters insurance for a friend. He said that we are great and he deals a lot with Kim and she is awesome. He wanted to refer his friend to a company that will take care of her. I quoted and sold the policy. That made Brad even happier.

High praise for someone requesting a replacement ID card! A message left on our voicemail system August 27th said in part:

"thanks for all your help. . . you are all so helpful, so kind, so considerate. . . I've never had service like this from an insurance agent or any other company"

"You and your company are very easy to deal with. The company came our and my glass was replaced the same day. The claim process was friendly and easy to deal with. The small additional cost was well worth having no deductible!"

Karen Abbey and Kimberly Connell are very professional and patient with all of my many questions. I am very grateful I have them to watch over all of my insurance needs. Thank You Karen and Kim!!! Donna Harris

Sent: Tuesday, November 06, 2007 3:27 PM
To: debbiescarfone@mulleninsurance.com
Subject: RE: AGAVE LANDSCAPE AND NURSERY DG1076094

Thank you, Debbie. Your service is impeccable.

Kerri Jarnagin
Hill Country Insurance Agency

From: Paul Parker

Sent: Thursday, November 01, 2007 11:34 AM
To: commercialdept@mulleninsurance.com
Cc: Damon Nelson
Subject: Re: FW: Evidence of Insurance

Thank you for your efforts in getting our properties insured. You and your company did an excellent job and we appreciate it.

Paul Parker

Gatsby Properties

From: Japko, Peggy E.

To: 'karenabbey@mulleninsurance.com'

Sent: Wednesday, August 29, 2007 6:55 AM

Subject: RE: Home Insurance

You’re a doll. Thanks for holding our hands during this harrowing process!

Peggy

Peggy Japko, RHIA, CCS

Plano , TX 75093

Lori went above and beyond normal customer service to help me out. I truly appreciate all she does. She is awesome!

To: roneldridge@mulleninsurance.com

Sent: Wednesday, May 02, 2007 10:41 AM

Subject: Thank you

Ron,

First, I want to thank you for getting my quotes to me so fast. I sincerely appreciate that, and so do our clients. If I can quote a client that same day I have a much bigger chance of selling it than if I have to call them back 2 or 3 days later. Also, I wanted to let you know that we are sending MULLEN over 50% of our commercial business now, thanks to you. J I really appreciate the quick turnaround from quote to binder and wanted to take a minute to tell you.

Thanks!

Dorly Cuellar

Sent: Thursday, April 12, 2007 5:35 PM
To: commercialdept@mulleninsurance.com
Subject: Gemini Gardens Workers Comp

We would like to thank you so much for all your help in making our dream come true. We know how hard you worked to meet our deadlines that kept moving.

One last thing that we need is a quote for workers comp. If you could get that to us as soon as possible, we would really appreciate it.

From:
Sent: Sunday, April 01, 2007 11:42 AM
To: commercialdept@mulleninsurance.com
Subject: Re: MCS Independent Contractors

Hello, Maria Vazquez " MCS Independent Contractors" I decided to buy
the 1 million insurance, I will call you tomorrow. I honestly do no have
experience working with general insurance before, but you are so nice and I
feel comfortable with your office I know if I have any question I can
contact you. Thank you very much for your assistance. Regards, Maria
Vazquez.

Kathy at Virtual Auto Sales - ". . . love working with Lori on customer service issues. Lori always handles exactly what she says she will. She is also very prompt."

----- Original Message -----

From:

To: annmullen@mulleninsurance.com

Sent: Thursday, December 21, 2006 6:31 PM

Subject: Re: insurance

You have your customers because of the way you treat them! Many thanks again, and all the best for the Holidays to you and your wonderful staff! Kind regards, Jim Ernst

Karen,

As you know, my car was broken into in January of this year in the middle of the day in a restaurant parking lot at LBJ and Abrams. Among other insignificant items, my expensive Macintosh laptop computer was stolen. I called you and your suggested I check with my office liability insurance company rather than my auto insurance. Mullen Insurance had previously place my office liability insurance with Harford.

I called Hartford and within 10 days, I received a check for the replacement value of my business company, based on my replacement receipt and the police report.

I was so pleased. I want to thank you and Mullen Insurance for the service. This took the sting out of losing my computer (that was not properly backed up, of course).

Thanks again for your fine service.

Randy Price

Ann’s book, Dog On A Short Chain, is now published. Order your copy via Publish America or from Amazon.

Welcome to Mullen Insurance Agency Inc.

Comments from our customers!!